TPA Governance Manager

Overview

At Safety National, we don't just offer jobs - we build careers with purpose. Since 1942, we've been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally. Ready to grow with us?

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This opportunity is in the Claims TPA Governance department.

Are you passionate about ensuring operational excellence in third-party administrator (TPA) relationships? As the TPA Governance Manager, you'll be at the forefront of Safety National's claims oversight, serving as the central point of contact for TPA governance and performance management. You'll take the lead in managing TPA contracts, compliance, and audits, ensuring they meet both internal standards and regulatory requirements. In this role, you'll partner across departments to monitor performance dashboards, resolve escalated issues, and enhance data integrity.

You'll lead structured onboarding and offboarding efforts, conduct strategic performance reviews, and facilitate communication between internal and external stakeholders. With your strong analytical mindset, communication skills, and relationship-building abilities, you'll play a vital role in upholding the service and integrity standards our clients expect.

• Lead TPA governance and performance management efforts, including contracts, compliance, and audits.
• Monitor performance dashboards and collaborate across departments to resolve escalated issues and improve data integrity.
• Coordinate onboarding and offboarding activities and facilitate communication between internal and external stakeholders.
• Support strategic performance reviews and foster cross-functional partnerships to uphold service standards.

Education:

• Bachelor's degree in Business Administration, Risk Management, Finance, or a related field

Required Qualifications:

• 5 or more years of experience in TPA governance, vendor oversight, claims operations, or risk/compliance management
• Experience in regulatory compliance, contract management, and claims auditing
• Must be presently authorized to work in the U.S. without sponsorship
• Hybrid work schedule with a minimum of 3 days per week in the St. Louis Corporate Office, 1832 Schuetz Rd., Saint Louis, MO

Preferred Qualifications:

• Workers' compensation claims adjusting experience with an insurance carrier or third-party administrator
• Advanced degrees or certifications (e.g., ARM, CPCU, PMP) are a plus
• Strong proficiency with analytics and reporting tools such as Excel and Power BI
• Excellent communication, relationship management, and negotiation skills
• Demonstrated ability to lead performance reviews and support continuous process improvement
• Self-starter with the ability to work independently in a hybrid environment

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

In our vision to be First with Co-Workers, compensation includes base salary, holiday bonus, and incentive awards as part of a comprehensive total rewards package. Highlights include generous health, dental, and vision coverage, health savings accounts, a 401(k) retirement match, an annual profit sharing contribution, family forming benefits for adoption, fertility, and surrogacy, paid time off and holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability.

We provide professional growth and development opportunities, employee recognition, and well-being programs. Apply today to learn more.

Salary range:
The target base salary range for this position is $88,000 to $113,200. Compensation will consider the candidate's knowledge, skills, experience, and geographic location.

Note: This employer is an Equal Opportunity Employer. We strive to provide fair, transparent pay and competitive, market-based compensation. This description contains information about job duties and qualifications, and is not an offer of employment.

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