Sales Support Specialist

Responsibilities Include:

Support the sales team by executing customer service and transactional activities accurately, efficiently, and within established service levels.

Perform rapid, high‑volume order entry with a strong focus on accuracy, completeness, and compliance with order requirements.

Serve as a primary operational point of contact for dealer partners regarding order status, fulfillment questions, and issue resolution.

Operate effectively in a highly technology‑driven environment, utilizing order management systems, phone systems, and multiple computer applications to support sales and customers.

Review, validate, and release deferred or on‑hold orders, ensuring all required criteria are met and discrepancies are addressed promptly.

Respond promptly to customer inquiries, concerns, and issues by:

Reviewing and following established processes and procedures

Communicating effectively with customers, third parties, and internal teams

Investigating root causes

Documenting issues and resolutions clearly

Organizing resolution documentation for future reference and review

Partner cross‑functionally with Sales, Operations, Billing, Supply Chain, and other internal teams to ensure timely and accurate order fulfillment.

Preferred Qualifications:

Advanced keyboarding skills with exceptional speed and accuracy.

Intermediate proficiency in Microsoft Office applications.

Confidence and adaptability when learning and navigating new systems and applications.

Demonstrated strengths in:

Communication Organization Attention  to detail

Multitasking

Problem solving

Time management

Strong commitment to and passion for delivering excellent customer service.

About Distribution Management:

Headquartered in the Missouri Research Park in St. Charles, MO, Distribution Management is a national technology, fulfillment and distribution provider specializing in automated order handling, managed supply services, wholesale services, and ecommerce fulfillment. DM can reach 99% of the U.S. within one to two days and some international destinations within three days from its five strategically located distribution centers. DM’s order accuracy rate of 99.9% is reflective of its focus on operational excellence, efficiencies that have resulted from significant investment in technology and a dedicated IT development staff specializing in integration, automation, and real-time reporting.

To learn more, visit
#J-18808-Ljbffr