Client Relationship Manager III; VCIO

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees across the country.

We are looking for a motivated Client Relationship Manager III to translate client needs into strategic technical solutions, leveraging extensive technical expertise and client management experience.

The Right Person:

• Demonstrate comprehensive knowledge of the JMARK Optimized Solution Stack (JOSS) and utilize best practices to formulate organizational strategy.
• Communicate the scope of work for all JMARK solutions effectively.
• Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with company and client objectives.
• Cultivate trust-based consultative relationships with clients, positioning yourself as a trusted technology consultant.
• Develop sales strategies to navigate challenging budgetary and relationship conversations with clients.
• Collaborate seamlessly with cross-functional teams including Business Development, Onboarding, Service, Engineering, Projects, and Admin to achieve joint success.
• Coordinate with the Projects Team to establish project schedules and set accurate client expectations related to implementation.
• Lead or participate in sales presentations, project management kickoff meetings, and service post-mortems as needed.
• Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
• Ensure all client objectives are captured during QBRs and translated into actionable items.
• Manage commitments resulting from client interactions, including setting next Q  appointments and managing quote creation.
• Take full accountability for Agreement Renewal timelines and objectives to retain and grow the client base.
• Maintain professional appearance and be willing to travel throughout the sales territory.

• Participate in ongoing training and pursue various manufacturer and software certifications.
• Stay current on industry trends and share findings with team members.
• Develop personal skills to excel both individually and as a member of the JMARK team.
• Engage in company-sponsored position-related activities.
• Continuously refine and apply the Sandler selling methodology to drive consistent sales outcomes.

• Valid driver's license and proof of vehicle insurance.
• Ability to work independently and collaboratively within a team.
• Exceptional written and oral communication skills.
• Strong attention to detail and time management abilities.
• Self-motivated with a passion for developing people.
• High levels of self-accountability and enthusiasm for learning.
• Five or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
• Experience supporting clients and vendors with a focus on value creation and retention.