Workforce Planning Analyst

Analyze, evaluate and make recommendations relative to payroll budgets, staffing levels, schedule adherence, work volume and overall workforce management system performance to ensure excellent customer service and operational goals are met. Work with development teams, project managers and other internal and external parties to identify, implement and test configuration related to the workforce management software. Perform periodic application configuration and testing for existing and new stores added to the system.

Review, analyze and make recommendations related to implementation of changes by the application vendor during routine software updates/releases. Analyze various workforce management data points for accuracy.

ESSENTIAL JOB FUNCTIONS

Gather and analyze data from multiple internal and external sources and make well informed recommendations regarding payroll budgets, staffing forecasts, and work schedules to insure excellent customer service and profitability goals are met.

Performs complex ad-hoc what-if analysis to identify trends, patterns and opportunities within the scope of workforce planning

Periodically analyzes key metrics imported from systems of record into the workforce management system (i.e. store operating hours, store type, adjustment drivers, goals, etc.)

Works with field management on event analysis, planning, exclusions and special circumstances that impact forecasting and scheduling. This will include analyzing and maintaining ongoing adjustments/exceptions in the workforce management system.

Responsible for setting up system configuration, user acceptance testing and supporting user adoption

Work with development teams, project managers, and other internal and external teams to implement and test changes to the workforce management system.

Work with IT teams to insure team member profiles, data views, reports and access levels are configured correctly, including user acceptance testing.

Provide support for analyzing and responding to JIRA tickets and various reported issues related to the scheduling and timekeeping system.

Review, analyze and make recommendations related to implementation of changes implemented by the application vendor during routine software updates/releases.

Provides reporting from the workforce management system to support multiple departments within the company.

Supports key areas of workforce management, including but not limited to budgeting, forecasting and scheduled hours allocation.

Provides phone support to stores and other departments regarding budgeting, forecasting and scheduling.

Works well under challenging working conditions, while meeting deadlines.

Other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

High school diploma or equivalent

Must possess a high degree of proficiency with Microsoft Excel and Access

Must work well in a team environment

Problem solver and critical thinker

Excellent documentation, communication and organizational skills

Ability to analyze data, identify trends and patterns, and report on findings with recommendations

Previous data analytics experience

Attention to detail, self-starter and the ability to learn independently

Desired:

Bachelor's. degree in Business, Finance, or Accounting

2 years in Automotive Aftermarket with general understanding of programming standards, procedures and processes

Knowledge of database structures, computer flow charts, program logic and code

Previous experience in workforce management/planning

Self-motivated to a high level of achievement, excellent written/verbal communicator, analytical and able to make/recommend decisions in the best interest of O'Reilly Auto Parts

Is committed to any additional training as necessary to stay abreast of technology and apply it as it relates to workforce planning

Advanced skill set using SQL to perform queries and build comparisons

Advanced education and demonstrated experience in Project Management

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

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