Key Account Manager - Sporting Goods & Apparel

At Outform Group, our guiding philosophy is Dare To Innovate. Outform Group specializes in creating tangible consumer engagements that elevate, connect and humanize brand experiences.

Targeting candidates that reside in the greater Springfield, Missouri area due to client location.

Outform is a global retail marketing and display solutions company that partners with leading brands and retailers to bring bold, high-impact in-store experiences to life. We combine strategy, design, engineering, sourcing, and execution to deliver retail environments that drive engagement and results.

Reporting directly to the Vice President of the channel, this role serves as the primary point of contact for assigned key accounts and is responsible for driving revenue growth, operational excellence, and long‑term partnership development. This role requires the ability to pivot quickly, manage multiple priorities simultaneously, and collaborate effectively across internal teams to bring complex retail programs to life. The position is ideally with a candidate local to the greater Springfield, Missouri area;

travel is required as needed to client locations and Outform facilities.

• Serve as the primary relationship owner and point of contact for assigned key accounts
• Develop a deep understanding of each client’s business model, brand strategy, retail environment, and key success metrics
• Build trusted relationships with client stakeholders at multiple levels, including senior leadership
• Act as a strategic advisor to clients, providing insights, recommendations, and proactive solutions

• Identify and actively pursue opportunities to grow assigned accounts through upsell, cross‑sell, and new program development
• Support account planning, annual forecasts, and long‑term growth strategies in alignment with vertical goals
• Partner with leadership to develop and present strategic proposals, concepts, and business reviews

• Lead and coordinate cross‑functional internal teams including design, engineering, estimating, sourcing, production, logistics, and finance
• Translate client objectives into clear internal briefs, scopes of work, and execution plans
• Ensure projects are delivered on time, on budget, and to Outform quality standards
• Proactively manage risks, timelines, and stakeholder expectations throughout program life cycles.

• Monitor and manage account financials including revenue, contribution margins, forecasts, and project profitability
• Partner with Finance to ensure accurate billing, forecasting, and financial reporting
• Maintain visibility into account performance and communicate risks or opportunities promptly

• Navigate complex challenges with a solution‑oriented mindset while maintaining strong client trust and confidence
• Manage changes in scope, timing, or requirements with professionalism and clarity
• Ensure a consistently high‑quality client experience from program kickoff through completion

• Maintain accurate documentation, pipeline tracking, and reporting using appropriate CRM, sales, and analytics tools
• Provide regular status updates, forecasts, and insights to internal leadership
• Support continuous improvement within account processes and customer engagement models

The successful Key Account Manager will be measured on:

• Revenue growth within assigned accounts
• Achievement of account‑level forecasts and targets
• Contribution margin performance and profitability

• Client retention rates
• Client satisfaction and feedback
• Repeat business and program expansion

• On‑time and on‑budget delivery of client programs
• Quality and accuracy of internal briefs and scopes
• Effectiveness of cross‑functional collaboration

• Strength and visibility of opportunity pipeline
• Number and quality of strategic proposals delivered

• Quality of collaboration with internal teams
• Accuracy and timeliness of reporting and forecasts
• Proactive risk identification and issue resolution

• Bache…