Disputes Investigator

Disputes Investigator I – Springfield, IN (Hybrid)

We are looking for a proactive, analytical professional to join our Dispute Operations team as a Disputes Investigator I. The role focuses on reviewing individual disputes and making decisions based on available information to protect the company and customers from fraudulent activity.

• Conduct fraud risk reviews by analyzing chargebacks and transactional data to identify patterns and assess risk.
• Perform independent and collaborative work to support team and departmental goals.
• Create chargeback documentation using customer and transaction records to support loss prevention and accurate dispute resolution.
• Consistently meet or exceed performance standards in a hybrid environment, demonstrating reliability and accountability.
• Identify and report technical or operational issues affecting team workflow.
• Engage with customers, financial institutions, vendors, airlines, and internal teams to reduce chargeback losses through effective communication and resolution strategies.

• Strong interpersonal, organizational, and analytical skills with a self‑motivated, action‑oriented mindset.
• At least 1 year of customer service experience; background in travel, risk analysis, or vendor engagement is a plus.
• Ability to make independent decisions and take initiative with minimal supervision.
• Excellent time‑management and task‑prioritization skills, consistently meeting deadlines.
• Proficiency in Microsoft Office and internal/web‑based research tools with strong PC skills.

Base pay range: $40,000–$56,000 per year in Springfield, with potential to increase up to $64,000 based on performance.

Employees receive a full benefits package that includes medical, dental, and vision coverage; paid time off; an Employee Assistance Program; wellness and travel reimbursement; travel discounts; and an International Airlines Travel Agent (IATAN) membership.

Expedia Group is committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.