Client Manager

Responsibilities

• Hire, develop and retain front–line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio.
• Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non‑billed overtime, and supporting revenue growth, cash collections, and overall profitability.
• Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction.
• Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements.
• Establish a culture of safety by developing action plans that aid in the prevention of work‑related injuries.
• Infuse our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, contributing to the positive culture and growth of the organization.

• Bachelor's degree in criminal justice, business, or a related field with a minimum of 2 years of professional‑level experience managing hourly employees in a fast‑paced service organization.
• Associate's degree in criminal justice, business, or a related field with a minimum of 3 years of professional‑level experience managing hourly employees in a fast‑paced service organization.
• High School diploma with a minimum of 5 years of professional‑level experience managing hourly employees in a fast‑paced service organization.
• Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business.
• Minimum of 2 years of experience driving operational goals.
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results.
• Ability to maintain a profitable book of business by cross‑collaborating and utilizing results‑oriented problem‑solving skills to meet both client and employee growth and satisfaction.
• Proficiency in web‑based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it to support decision‑making; understanding of financial principles, including budgeting and financial reporting.
• Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently.
• Excellent oral and written communication skills.
• Clean Driving Record Required.
• Must have supervisory experience.
• Security experience is a plus!

• Law enforcement, military and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi‑location operation.
• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Job :

Location:

United States-Missouri-St Louis