Operational Specialist

Looking to level up your operations experience within a reputable St. Louis-based financial firm? We are partnering with our Fortune 500 financial client to find an Operations Specialist to join their New Accounts team
.

This is a 1-year contract opportunity with a hybrid schedule (Tuesday–Thursday onsite) at their Maryland Heights, MO campus.

As an Operations Specialist, you will oversee and optimize day-to-day operational processes, ensuring efficiency, compliance, and smooth workflow across departments. This is a production environment role supporting W-9 and Substitute W-9 workflows
, where accuracy, timeliness, and regulatory compliance are critical.

• Manage and execute operational functions in a fast-paced, high-volume environment
• Support W-9 and Substitute W-9 workflows, ensuring accuracy, timeliness, and compliance
• Review, process, and resolve W-9 and Substitute W-9 documentation issues in accordance with firm policies and regulatory requirements
• Demonstrate strong analytical and problem-solving skills with a proactive approach
• Handle multiple tasks simultaneously while maintaining organization and attention to detail
• Provide high-quality customer service to internal and external stakeholders
• Identify opportunities for process improvements and operational efficiencies
• Stay up to date on industry best practices and regulatory requirements
• Develop and implement operational procedures and policies
• Prepare and present operational reports to management

• Strong analytical background with excellent problem-solving skills
• Proven ability to manage multiple priorities in a fast-paced, production environment
• Excellent communication skills and a proactive, solutions-oriented mindset
• High level of organization and attention to detail
• Passion for solving complex challenges and improving processes

The ideal candidate is detail-oriented, adaptable, and thrives in an operational environment supporting W-9 and Substitute W-9 processes. You enjoy navigating complex scenarios while ensuring compliance, accuracy, and exceptional service delivery.