Managed Account Coordinator

To engage and collaborate with Fed Ex Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

• Facilitate entry processing, as well as pre arrival and post arrival exception resolution.
• Prepare, analyze, and/or submit documentation to CBP and PGAs.
• Develop and maintain a strong relationship with customer's front-line personnel.
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• Perform route cause analysis as directed by the Account Administrator.
• Research and resolve customer billing issues.
• Coordinate post-entry activities on the customer's behalf.
• Manage the entry verification process.
• Sort and assign department workload.
• Access clients systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone or e-mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Pre alerts – receive and respond as needed per customer SOP.
• Maintain general knowledge of Fed Ex products and services.
• Perform other duties as assigned.

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Required proficiency with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
• Ability to interact with customers, internal staff/departments, and management of all levels.
• Excellent communication skills, verbal and written.
• Work schedule:
  
  Monday - Friday, 8:30 am - 5:00 pm EST (hybrid position).

Paid training provided.

Fed Ex Logistics is an Equal Opportunity Employer including Vets/Disability.

Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.