Hospitality Compliance Officer

## Hospitality Compliance Officer Apply locations:
Ridgedale, MO (Big Cedar Lodge) time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
September 9, 2026 (30+ days left to apply) job requisition :
R260069
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* POSITION SUMMARY:

*** The Compliance Officer is responsible for conducting regular assessments and audits of all buildings belonging to Bass Pro Shops Hospitality. They will monitor and assess the daily operations of cross-functional life-safety systems and ADA compliance to safeguard associates, guests, and company property from preventable harm or danger. They will ensure that all life-safety and ADA policies and objectives are being followed supporting the company mission, values, and standards of ethics and integrity.
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* ESSENTIAL FUNCTIONS:

**** Ensure proper execution of assigned duties.
* Maintain a professional appearance, demeanor, and reputation.
* Knowledgeable of, adhering to, promoting, and enforcing all guest service policies and procedures established within the Big Cedar Lodge Service Standards.
* Serve as an ambassador to the BPS Safety & Security Department, interacting with guests and providing genuine Ozark Hospitality in every interaction.
* Create and maintain life-safety-systems and ADA annual inspection plans and requirements.
* Perform Resort Compliance Audits to ensure the resort is complying with all life-safety-systems and ADA requirements. Ensure all systems are functioning properly.
* Review previous records to determine the department’s compliance with current and past regulations.
* Act in resolving noncompliance, creating, and executing realistic plans to overcome them.
* Maintain direct and open communication with leadership, key stakeholders, and risk management team members to make sure all resources needed for projects are available.
* Acts as a liaison and professional resource to the Emergency Management Director for overall compliance and life-safety-related needs.
* Oversees all NFPA compliance matters and assists in responding to compliance concerns related to non-compliance, and other regulatory matters related to life safety and risk control.
* Conducts formal lodging inspections with local and state inspectors.
* Create and maintain a records platform for all audits and inspections conducted and maintain records for 5 years.
* ALL OTHER DUTIES AS ASSIGNED
*** EXPERIENCE/

QUALIFICATIONS:

**** Minimum Degree

Required:

High School Diploma or Equivalent
* High School diploma required – college degree preferred.
* 2+ years of experience in hospitality preferred.
* Proficiency in Microsoft Office:
Outlook, Word, and Excel. Ability to learn and use HotSOS, Safety Culture, and google docs, etc.
* Strong verbal and written communication skills
* Risk assessment skills.
* Strong employee relations experience
* Ability to follow instructions as directed and work with a sense of urgency.
* Excellent teamwork skills
* Must be initiative-taking and able to work in a collaborative environment with an emphasis on total guest satisfaction.
* Must possess strong critical thinking skills; be able to identify and resolve problems promptly, gather and analyze information objectively, use reasoning even when overseeing emotional situations.
* Ability to focus attention on details.
* Able to work flexible schedules/shifts as needed for a 7-day operation.
*** KNOWLEDGE, SKILLS, AND ABILITY:
**** Must understand and maintain the highest level of confidentiality in all circumstances.
* Ability to multitask in a fast-paced demanding environment.
* Must have the ability to effectively work with internal and external guests, some could require elevated levels of patience, tact, and diplomacy to defuse anger and resolve conflicts.
* Ability to establish and maintain strong working relationships with internal and external business partners.
*** TRAVEL REQUIREMENTS:
**** Some Travel is required
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* PHYSICAL REQUIREMENTS:

*** Computer Work Regularly:
Computer Work, Walking, Standing Occasionally:
Sitting, Lifting up to 50 lbs.  Additional

Physical Requirements:

* Ability to lift 50lbs safely, without assistance.
* Ability to sit, stand, squat, lift, and or walk for the duration of the scheduled shift…