Market Fulfillment Lead

Overview

Position Summary and responsibilities focus on cross-functional collaboration, data analysis, process improvement, and leading digital change initiatives across store fulfillment and related operations. The role emphasizes driving performance, providing resources, and ensuring alignment with business plans and customer, driver, and operational needs.

• Collaborates with stakeholders to obtain market research and data.
• Reviews key performance indicators and builds action plans to improve performance.
• Researches, evaluates, and analyzes data to identify and analyze operational and driver experience gaps.
• Develops and implements solutions to improve program and process metrics.
• Leads process improvement projects and utilizes data to provide insights.
• Understands and participates in all end-to-end aspects of store fulfillment (e.g., picking, staging, dispensing, delivering customer/member orders through all channels).
• Drives the execution of multiple business plans and projects by identifying customer, delivery service provider, and operational needs.
• Develops and communicates business plans and priorities; removes barriers and obstacles that impact performance.
• Provides resources, identifies performance standards, measures progress, and adjusts performance accordingly.
• Develops contingency plans, demonstrates adaptability, and supports continuous learning.
• Sets clear expectations, performance measures, and goals, and helps team members do the same.
• Plans for and ensures team members have the information, resources, implementation time, and talent needed to accomplish business initiatives.
• Identifies and plans for improvement in performance using key business metrics; conveys urgency to motivate teams.
• Pursues the achievement and alignment of measurable goals; leverages resources and talent to achieve business goals.
• Ensures team members are held accountable for achieving expected results; prioritizes and balances time, actions, and projects.
• Monitors progress of others and redirects efforts when goals change or results are not met.
• Supports driver supply and driver experiences through root cause analysis and solutioning.
• Identifies and escalates opportunities for resolution (e.g., driver engagement gaps, incentive needs, driver search and surge opportunities, driver zones issues, driver app issues, fraudulent actions).
• Completes deliveries to understand and resolve driver and customer experience pain points.
• Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across an assigned area.
• Partners with operators to ensure adoption and seamless execution of digital change initiatives, training, communication, technology, and guidance.
• Works with operators on strategy execution; facilitates alignment between teams within different work streams across digital spaces.
• Determines and supports resource requirements; reacts to changes in the retail environment.
• Builds strategies and provides recommendations and process improvement plans to facilitate market share growth and adoption of digital products.
• Monitors compliance with company policies and procedures; supports ethics and integrity standards.
• Provides feedback to stakeholders on municipal, county, or state laws impacting digital services to prevent negative business impacts.
• Drives the execution of multiple business plans and projects by identifying customer and operational needs; develops and communicates plans and priorities; removes barriers; provides resources; identifies standards; measures progress; adjusts performance; develops contingency plans; supports continuous learning.
• Promotes and supports company policies, values, ethics, and integrity; trains others in their use; ensures compliance; supports Open Door Policy.
• Evaluates ongoing effectiveness of plans, programs, and initiatives; collaborates with partners and stakeholders to improve efficiency and cost effectiveness; participates in community outreach events.

• Minimum Qualifications – Bachelor’s Degree in business, management, or a related field and 2 years’ experience in retail operations or…