Learning Enablement Program Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors – Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together – help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work.

Join us and build for travelers everywhere.

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer‑first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company.

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

This role sits within the Traveler & Partner Service Platform (TPSP) Operations Excellence organization, which designs, deploys, and maintains shared services that power a best‑in‑class traveler and partner service operation  a Learning & Enablement Program Manager on the Agent Effectiveness team within TPSP Global Learning & Enablement, you will help design, develop, and deploy scalable programs that elevate customer service agent performance across both internal and outsourced contact center operations—supporting learner readiness and sustained performance improvement at scale.

• Support the end‑to‑end delivery of assigned Learning & Enablement programs, from intake and planning through execution and post‑launch follow‑up, ensuring actions, owners, timelines, and success measures are clearly documented.
• Coordinate project plans, training calendars, and implementation schedules for new hire, upskilling, and continuous improvement initiatives across internal and outsourced environments.
• Track project milestones, task completion, risks, dependencies, and mitigation plans, escalating issues as needed and keeping relevant stakeholders informed of progress and timeline changes.
• Maintain program and project documentation, meeting notes, action logs, and other materials to support effective execution and communication.
• Partner with subject matter experts and senior team members to gather requirements, clarify needs, and support the development and delivery of learning solutions.
• Coordinate, deliver, and document internal training programs, applying adult learning principles and learning models to improve learner performance and business outcomes.
• Support the collection, analysis, and reporting of training and performance data, using key metrics and stakeholder feedback to monitor effectiveness and identify improvement opportunities.
• Build productive working relationships with internal stakeholders, operations partners, and vendor teams by responding accurately, professionally, and in a timely manner.
• Lead smaller projects or work streams under guidance, while contributing to larger cross‑functional initiatives that support operational readiness and performance improvement.
• Research industry practices and emerging learning approaches, summarizing findings and recommending practical ideas that may improve program effectiveness.

• Bachelor's or master's degree in Business, Education, Human Resources, or a related field; or equivalent related professional experience — plus 2+ years of relevant experience with a bachelor's degree or 0–2 years with a master's degree.
• Experience in Learning & Enablement, training,…