Client Manager

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

The Client Manager will serve as the primary point of contact for Zelis clients for their assigned book of business. The Client Manager will be responsible for achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensuring Zelis is always meeting or exceeding client expectations while driving superior One Zelis customer experience. The Client Manager will develop and maintain critical internal and external relationships to sustain and build upon Zelis’ value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives.

• Own the client relationship and build and maintain strong, long‑lasting client relationships that lead to referenceable clients.
• Manage revenue: client renewals& retention; achieving or surpassing annual financial goals& objectives.
• Identify and mitigate risks such as volume decreases, service gaps, changes in client relationships and key advocates; escalates to key leadership partners and executes on risk mitigation strategies as agreed upon.
• Drive revenue growth through existing product optimization; understand and communicate Zelis’ key differentiators, product strategy, product features and functionality and applicability to client.
• Manage client financial health and ensure Zelis is getting paid on time in accordance with contract terms.
• Understand the regulatory environment and its impact on clients; proactively engage strategies to achieve value from the Zelis platform.
• Ensure high quality service delivery and client satisfaction; measurements include timely escalation and resolution of issues as well as internal metrics such as client relationship building, breadth and depth of relationships, and client satisfaction indicators.
• Work closely with clients to understand their business strategies, needs and challenges; create actionable plans when a client is at risk and ensure internal partners take appropriate action, including escalating to leadership as appropriate.
• Serve as intake point for Client Audits& Compliance items to ensure seamless and timely responses.
• Deliver client reporting according to agreed intervals with the ability to provide performance synopsis and business insights demonstrating Zelis value proposition and driving engagement.
• Utilize knowledge of client/business and market dynamics to maximize performance relative to client relationship, client satisfaction, and client/company financial performance indicators.
• Oversee client production issues and ensure resolved in a timely manner in accordance with contracted SLAs.
• Conduct and lead all Business Reviews to optimize value within client book.
• Support Sales for cross‑sell and up‑sell initiatives; identify opportunities and funnel to Sales partners to incorporate into pipeline.
• Support implementation; ensure the timely and successful delivery of our solutions according to client needs and business objectives.
• Document and track key client account plans, contacts, and attributes in Salesforce.
• Present business unit product roadmap to clients.
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy and security.

• Bachelor’s degree in business or health care administration or related field.
• 5+ years in owning a client management role in the healthcare industry.
• Experience in the Payor and TPA space is required.
• Demonstrated experience with the Microsoft Stack of Tools and Technologies as well as Salesforce, Jira, Confluence.
• Demonstrated success in revenue management and increased utilization within an assigned…