Vendor Service Coordinator Lead; Regional Office

Job Location: This position can be domiciled in either the DMH Springfield Regional Office or Kansas City Regional Office.

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

• Demonstrates comprehensive knowledge of the contractual process, regulatory requirements, funding systems, budget guidelines, staffing patterns, and information management systems relevant to DMH contract providers.
• Reviews, understands, and applies policies and procedures related to utilization review, resource allocation, provider inquiries, quality assurance data, service coordination referrals, and ongoing provider oversight.
• Provides technical assistance and guidance to providers, families, and regional office staff regarding contract language, Medicaid Waiver standards, certification expectations, recordkeeping, and provider development.
• Leads and supervises the Provider Relations team, including hiring, performance documentation, timesheet approval, decision‑making, monthly meetings, and fostering an open, collaborative environment.
• Partners with providers to promote quality services and ensure adherence to state regulations, division directives, departmental guidelines, CSR requirements, and Provider Relations expectations.
• Communicates effectively in written and verbal formats; maintains required training, licensure, physical abilities, travel readiness, and consistent attendance as required for the role.
• Performs essential administrative, analytical, supervisory, and compliance‑related duties, along with additional tasks assigned to support departmental and regional goals.

• Three or more years of relevant experience. Bachelor's Degree is preferred but not required.

Lack of post‑secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator.

This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.