Project Manager in Springfield

Key Responsibilities Project Setup & Assessment

• Contact clients promptly to schedule and confirm initial assessments.
• Conduct detailed property evaluations, capture photo documentation, and create moisture maps.
• Develop daily work plans, assign tasks, and document all setup details within the job mgmt software.
• Ensure all client signatures and required forms are collected and uploaded for compliance.
• For Time & Materials projects, establish an on-site binder for crew documentation and ensure all data is mirrored in job mgmt software.
• Schedule crews from project start to completion.

• Initiate and record all adjuster communications in job mgmt software, including approvals, notes, and documentation.
• Follow communication protocols for complex adjusters using email and job mgmt software.
• Clearly document which adjuster authorized specific work or expenditures.

• Submit vendor and subcontractor requests through job mgmt software for centralized tracking.
• Coordinate materials testing and abatement bids; confirm insurance coverage and document within job mgmt software.
• Track all vendor approvals and compliance documentation.

• Utilize job mgmt software to manage project scheduling, budgets, compliance items, and field updates.
• Maintain detailed job notes, photos, and moisture readings in the job mgmt software, ensuring consistency with the estimating software.
• Communicate workload and scheduling conflicts early; consult leadership as needed.
• For T&M projects, ensure daily entries, crew notes, and material logs are accurately documented in the on-site binder and reflected in job mgmt software.

• Perform 360 mapping at initial inspection.
• Complete sketches and scopes in the estimating platform within 24–48 hours of loss.
• Ensure damage sources and migration lines are clearly defined.
• Provide field crews with daily scope details through job mgmt software.

• Monitor project value, budget status, and gross profit margins within job mgmt software.
• Maintain daily progress updates and log all communications with adjusters and clients.
• Request approvals for extended drying times or scope changes via job mgmt software and update all stakeholders accordingly.
• For TPA, provide daily updates per platform requirements.

• Finalize estimate scope and reconcile all equipment counts, vendor charges, and photos within job mgmt software.
• For T&M projects, review the binder for completeness and ensure all billing documentation is entered into job mgmt software or directly into the estimating platform.
• Confirm all vendor invoices are accurate and approved for direct billing under Servpro O&P structure.
• Obtain all required closeout documentation (Certificate of Satisfaction, Authorization to Pay) and upload to job mgmt software.
• Achieve a 24-hour turnaround from pre-billing to final billing completion.
• Notify accounting via job mgmt software when projects are ready for billing and approve all invoices through billing.
• Responsible for follow-up and collection of final payment on all assigned projects.

• Proven ability to manage multiple projects simultaneously.
• Comprehensive understanding of water, fire, and mold restoration processes.
• Proficiency in job mgmt software, estimating platforms and Google Suite.
• Excellent communication, organization, and client service skills.
• Strong attention to detail, documentation, and compliance accuracy.
• Able to work independently and collaboratively.

Reports To:

MUO Market Leader