Customer Service Agent

Position: Customer Service Agent 8:00AM-4:30PM - Capital Vacations
Join the Fun with the Fastest Growing Timeshare Company in the Country CUSTOMER SERVICE AGENT starting 16 per hour quarterly bonuses DAY SHIFT 800AM 430PM SATURDAYS 900AM 530PM Are you ready for a job thats as exciting as it is rewarding Were on the lookout for energetic individuals to join our vibrant team in the booming timeshare industry This isnt just a job;

its your ticket to an adventure filled with opportunities growth and a whole lot of fun Position Purpose The Customer Service Agent handles inbound customer service calls for the Activations department supporting customers who have purchased prepaid corporate marketing mini vacation packages This role ensures customers are properly qualified issues are resolved promptly and tour show rates are positively impacted Why Youll Love Working With Us Best Pay Around We offer the BEST pay in the industry Earn a competitive hourly wage and bonuses that will keep your wallet happy

Weekly Paydays Who doesnt love payday Get your hourly wage and commissions in one delightful check every weekno waiting around

Opportunities for Growth We love to see our team members shine Career advancement isnt just encouraged; its expected

Key Responsibilities Assist customers holding prepaid corporate marketing mini vacation packages

Requalify customers based on current corporate marketing package tour qualifications

Positively influence the tour show rate through effective communication and service

Resolve customer issues using a one call resolution approach and established guidelines

Maintain professional conduct and deliver high quality service to all customers and team members

Adhere to scheduled work hours report on time and meet performance expectations

Manage time effectively and maintain attention to detail

Uphold a clean courteous professional attitude and appearance

Job Requirements Education Training Experience High School Diploma or GED required

Must be 18 years of age or older

Must be able to pass a background check

Skills & Abilities Excellent verbal and written communication skills

Strong customer service abilities

General computer proficiency

Proper phone etiquette

Ability to work in a fast paced environment and handle sensitive customer interactions professionally