Service Advisor​/Service Writer

Position: Service Advisor / Service Writer
SUMMARY

The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

Benefits:

* Earning potential of 80K+

* Fast paced work environment

* Paid training and development

* Award-winning, highly successful Automotive Dealership

* Career growth opportunities

* Medical and dental coverage available after 2 month period

* Paid vacation

* 401(k)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Maintain Customer Satisfaction Index (CSI) rating as set by the service manager.

* Maintain the dealership-prescribed standard for "hours per customer repair order written."

* Greet customers in a timely, friendly, and professional manner. Let customers waiting know they will be helped soon.

* Communicate with customers to determine the nature of their mechanical problem(s).

* Obtain accurate customer and vehicle data.

* Advise customers on the care of their car and the value of maintaining their car in accordance with the manufacturer's specifications.

* If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought it in. Repair orders must be legible.

* Notify dispatcher of incoming work.

* Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave it open and contact the customer later for approval.

* Establish each customer's method of payment. Obtain approval of credit, if necessary.

* Obtain the customer's signature on the repair order; provide the customer with a copy.

* Follow up progress of each repair order during the day. Contact the customer by telephone regarding any changes in the estimated time promised. Record changes on the repair order in the approved manner.

* Handle telephone inquiries regarding work in process and appointments.

* Compare the final invoice with the original repair order.

* Analyze quality control reports to ensure that work is completed as requested to reduce comebacks.

* Maintain a follow-up program on additional items found in need of repair.

* Attend meetings as scheduled.

* Establish and maintain good working relationships with customers to encourage repeat and referral business.

* Ensure that work areas and customer waiting areas are kept clean.

Qualifications:

* Preferred: 1+ Years of Service Advisor Experience

* Some Mechanical Knowledge

* Consistent and stable work history

* Valid driver's license and clean driving record

* All potential employees must pass pre-employment testing including a background check and drug screen