Floating Teller

This full‑time position is based out of the Main Bank facility for Central Bank of the Ozarks, but will float to any of our 20 banking centers as needed to perform Teller and Customer Service Representative duties.

• Provide daily deposit services; accurately count, receive and disburse cash.
• Verify and balance assigned cash drawer daily.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues.
• Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.
• Actively listen to customers, and maintain a friendly, positive and professional attitude.
• Resolve difficult situations with tact and diplomacy.
• Actively take advantage of all sales opportunities, cross‑selling bank products and services to new and existing customers, ensuring recommended products and services meet the needs of the customer.
• Make referrals to other business units for traditional and non‑traditional banking products and services.
• Participate in sales programs to generate new customers and expand relationships with existing customers.
• Assist with Customer Service duties.

Monday – Friday 8:30 a.m. – 5:15 p.m. with rotating Saturdays 8:45 a.m. – 12:15 p.m. Flexibility required, with no overtime unless approved by management. Additional hourly floater incentive pay applies for this position.

• Minimum of one year banking experience preferred.
• High school diploma or GED Certificate.
• Cash handling and/or customer service experience preferred.
• Basic math skills, PC and typing skills and the ability to count U.S. currency are required.
• Basic 10‑key skills.
• Required typing speed of 25 wpm.
• Attention to detail and high degree of accuracy required.
• Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner. Look for sales and referral opportunities in a "needs based" selling environment.
• Must possess good judgment skills and the ability to handle confidential information.
• Ability to work quickly and accurately, analyse information and make decisions.
• Willingness to assume additional responsibilities, duties, projects as they arise.
• Ability to operate teller and office equipment.