Customer Service Representative

Overview

Under general supervision, the Customer Service Representative serves DMP customers by providing accurate and enthusiastic assistance in equipment selection, order placement, and problem resolution.

• High school education or equivalent preferred.
• Minimum of 2 years previous experience in customer service or call center environment preferred.
• Previous experience using various office equipment including keyboarding and 10-key.
• Possesses ability to communicate effectively.
• Ability to keep information in confidence.
• Be punctual, have a good work attitude, and work cooperatively with others in the department and company.
• Accept and benefit from constructive criticism.
• Any other relevant, equivalent combination of training and experience.

• Provides excellent customer service to DMP's internal and external customers.
• Performs accurate data entry functions for customer orders received.
• Provides customers with same day backorder and shipment information, including COD totals, status of order, and when necessary, request and follow-up on shipment tracking and/or proof of delivery.
• Documents customer requests and problem resolution dates.
• Activates DMP software modules over the phone.
• Maintain and file customer records as needed.
• Serves as back-up to Receptionist when necessary.
• Supports Inside Sales and Secure Com Customer Service as needed.
• Observes and adheres to DMP Data Classification Standard.
• Observes company policies. Continuously finds processes that create improved efficiency while maintaining conformance to requirements. Acknowledges responsibility to satisfy the customer, reduce cycle time and eliminate waste.
• May perform related duties or fill in for others in the department or other departments when requested. May train or instruct fellow workers regarding own duties.

EOE/Vet/Disabled