Service Specialist, Customer Service​/HelpDesk

• Location 4108 S National,Springfield, MO, 65807,United States
• Employee Type Part Time

• Name Katrina Sweaney

Summary:
Part-Time Monday-Friday, available some Saturdays

Essential Job Functions

-Demonstrate Legacy Bank and Trust corporate values in every situation and interaction.

-Possess knowledge of all banking products, including other lines of business within the bank. Stay current on new products, pricing, and cross-sell opportunities within retail and other departments of the bank.

-Open/close depository accounts and facilitate maintenance on existing accounts. Review for accuracy and compliance.

-Uncover needs and deepen customer relationships by identifying needs and recommending appropriate bank products.

-Assist with internet banking and debit card requests.

-Perform basic and complex daily teller functions (cash handling, balancing of drawers, vaults, coin machine, etc.)

-Consistently provide exceptional customer service and appropriately manage customer complaints.

-Comply with bank policy, laws, and regulations.

-Complete all required training as well as ABA assigned courses.

-All other duties as assigned.

-Strong cultural values

-Excellent verbal skills and customer service delivery

-The ability to handle multiple functions at the same time

-Microsoft Word, Excel, and Outlook experience

Education and Experience

-High School Diploma or equivalent

-Two or more years of customer service experience

Physical Requirements

Onsite Position

-Seeing:
Must be able to see well enough to see computer screen and read documents (75-100% of work time spent on activity).

-Hearing:
Must be able to hear well enough to communicate with customers, vendors, and employees (75-100% of work time spent on activity).

-Sitting:
Must be able to sit for long periods of time (50-74% of work time spent on activity).

-Standing/Walking:
Must be able to move about office (75-100% of work time spent on activity).

-Climbing/Stooping/Kneeling:
Must be able to stoop or kneel to pick up paper products or materials (25-49% of work time spent on activity).

-Lifting/Pulling/Pushing:
Must be able to lift up to 10 pounds (0-24% of work time spent on activity).

-Grasping/Feeling:
Must be able to write, type and use technical equipment (75-100% of work time spent on activity).

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

-401(k)

-401(k) matching

The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Legacy Bank and Trust is an Equal Opportunity Employer.