Customer Service Representative

Overview

Looking to build your career with a company that values innovation
, stability
, and people
? Join our dedicated team as a Customer Service Representative I in Bridgeton, MO
!

Since 1946, Hunter Engineering has been aligning cutting-edge technology with a strong commitment to quality. As a family-owned
, American-made company, Hunter is the global leader in automotive service equipment, with our products used in over 130 countries by top vehicle manufacturers, tire companies, and service centers.

We’re proud to be recognized as a Best Places to Work finalist by the St. Louis Business Journal for four consecutive years (2022 – 2025) – a testament to our commitment to our people. Here, employees are supported, challenged, and take pride in their work. We offer exceptional benefits, a healthy work-life balance, and meaningful opportunities for professional growth.

If you’re ready to join a team that’s shaping the future of automotive service, read on.

As a Customer Service Representative I, you will focus on supporting our customers and independent sales and service representatives with orders, follow-up, and general questions. This role is ideal for a proactive problem solver who thrives in a collaborative environment and is passionate about enhancing customer satisfaction.

• Process complex service requests that require a high level of accuracy and attention to detail
• Manage the service request process from gathering specifications to assisting with claims and every step in between, follow up as needed.
• Build relationships with customers (internal & external) by maintaining a superior level of customer service.
• Resolve all order issues and customer satisfaction concerns.
• Confer with customers and Hunter service representatives via telephone or email to provide information needed, work within a call queue system.
• Other duties as assigned.

What You’ll Bring:

• High school diploma or equivalent is required; an associate or bachelor’s degree preferred
• Minimum 2 years’ experience in customer service preferred.
• Excellent organizational skills as well as written and verbal communications skills.
• Must have good interpersonal skills when interacting with customers.
• Ability to work well in a team environment.
• A detail-oriented professional who takes initiative in proposing solutions to challenges.
• Ability to prioritize and manage multiple tasks.
• Must be proficient with Microsoft Office Suite (Outlook, Excel, Word)

• Profit-Sharing Plan with Safe Harbor Contribution
• Generous Paid Time Off & Holidays
• Tuition Reimbursement Program
• Free Onsite Fitness & Recreation Center

Join us in our mission to “Align People and Innovation to Drive Excellence!”