Travel Service Associate

Traveler Service Associate – Premium

The Traveler Service Associate is responsible for handling customer interactions that route through multiple channels and delivering a best‑in‑class experience to our travelers. The role is within the Traveler and Partner Service Platform organizations, which serve customer requests across Expedia Group’s brands.

• Lead the resolution of traveler related issues and provide accurate and timely solutions using appropriate tools and resources.
• Research, analyze and resolve traveler issues in an accurate and timely manner while maintaining ownership of the issue.
• Provide best‑in‑class service that drives loyalty to Expedia Group’s multiple brands.
• Research and analyze data from various sources, especially GDS (Airline Computer Reservation Systems), to close traveler and supplier issues.
• Identify service problems and conduct root cause analysis while signposting possible solutions.
• Establish and maintain positive working relationships with management, corporate, network, co‑workers, and partners.
• Maintain up‑to‑date Traveler Support Agent skillset and confidentiality.
• Perform other duties and projects as assigned.

• High School Diploma or equivalent; related professional experience preferred.
• 2+ years of experience in a contact center.
• Customer centric, traveler‑focused with the ability to work effectively with internal and external customers.
• Advanced analysis skills, including situational analysis and risk mitigation.
• Ability to work in high‑stress environment while managing stress professionally and without disruption to the operation, employees, or customers.
• Strong verbal and written communication skills with the ability to adjust communication style to customer needs.
• Strong technical proficiency, including Microsoft Office applications.
• Adaptable to change and schedule flexibility.

Salary range: $38,500.00 – $54,000.00. Potential to increase up to $61,500.00 based on performance. The role offers medical/dental/vision, paid time off, an Employee Assistance Program, wellness and travel reimbursement, and travel-related discounts.

Accommodation requests:
If you need assistance with the application or recruiting process due to a disability, contact the Recruiting Accommodations Team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.