Dispatcher, Customer Service​/HelpDesk

Job Details

Job Location:

Springfield, MO 65803

Position Type:
Dispatch

Travel Percentage:
None

Job Shift: 8hr

Job Category: IC1

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e‑mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)
• On‑call duties as needed

• High school diploma or equivalent
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Note:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change.

All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co‑workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.