Teller, Customer Service​/HelpDesk

POSITION SUMMARY:

The Teller works in a fast-paced, fun environment with opportunities for advancement. Tellers provide a variety of teller account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. The candidate should provide a professional image and be the face and voice of our company. This is a great opportunity for the right candidate to work in a relationship business;

get to know customers and genuinely care about their financial well-being by providing solutions to meet their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Process financial transactions accurately and timely in a friendly and professional manner. The variety of transactions may be completed via the lobby, drive-thru, night-drop, mail, or ATM.

Balance daily work and assigned cash drawer, and research differences where applicable.

Actively listen to our customers, and communicate in a friendly, positive manner always, even in difficult situations. Demonstrate quality customer service by incorporating the Legendary Service Standards.

Recognize and interpret customer needs and cross-sell bank products/services ensuring recommendations are customer centric to meet the needs of the customer. Make referrals to other lines of business for traditional and non-traditional products and services. Actively participate in the branch sales program and goal achievement.

Perform teller functions in accordance with established bank policies, procedures, and regulations.

Other duties as assigned.

High school Diploma or GED Certificate

Cash handling and/or customer service experience preferred

Basic math skills, PC and typing skills, and the ability to count U.S. currency required

Basic 10-key skills. Typing 25 wpm.

Attention to detail and high degree of accuracy required

Ability to maintain regular and punctual attendance

Ability to read, write, and speak English. Effective oral and written communication skills

Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner

Look for sales and referral opportunities in a "needs based" selling environment

Must possess good judgment skills and the ability to handle confidential information

Ability to work quickly and accurately, to analyze information and make decisions

Willingness to assume additional responsibilities/duties/projects as they arise

Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form