FCM - Dedicated Onsite Corporate Travel Consultant - St. Louis, Missouri

Overview

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. As one of the world’s top travel management companies, it has a network in over 97 countries with global headquarters in London, Brisbane, Singapore and New York. Backed by Flight Centre Travel Group, FCM combines local expertise and global experience to provide clients with a bespoke experience.

This role will have you arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. You will participate in a paid three-week onboarding to boost knowledge, train on contract airfares, and sharpen Sabre skills. Corporate travel agents handle air, car, rail and ground transportation bookings, ticketing, changes and exchanges, while delivering exceptional customer service to satisfy business traveler needs.

Our business hours are 7:00 AM to 7:00 PM MT, Monday – Friday. A typical schedule includes a 40-hour work week with five 8-hour shifts, with evening shifts until 7:00 PM once or twice a week.

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
• Build rapport with business travelers to ensure their travel needs are in the hands of a trusted team
• Ensure accurate and timely completion of reservations while meeting travelers' needs
• Perform all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy
• Stay informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge to travel arrangements
• Deliver consultative support and exceptional customer service throughout the booking process
• Keep clients informed about travel documents and health requirements for destinations
• Handle ticketing, Phase IVs, and exchanges involving complex international fares
• Manage rerouting and exchange processes to minimize disruption
• Contribute to a safe, inclusive, and accessible work environment

• 2+ years of corporate travel management experience
• In-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticket issuance
• Experience with quality control processes to ensure accuracy and compliance
• Proficiency in ticketing procedures and scripting, with ability to handle complex itinerary changes
• Ability to navigate complex itineraries, international fares, and PNRs to meet client requirements
• Professional demeanor when interacting with clients and colleagues
• Ability to multitask and maintain efficiency and quality
• Strong problem-solving and decision-making skills to resolve travel issues promptly
• Excellent communication to keep clients informed and reassured
• Commitment to delivering exceptional customer service
• Comfortable with travel booking systems and various communication tools
• Strong technical aptitude and ability to adapt to new technologies
• Self-motivated and able to work independently

• Have fun: a culture that values enjoyment in work
• Reward & Recognition: regular events and gatherings
• Use your smarts: problem-solving culture
• Love for travel: a team passionate about travel
• Personal connections: strong emphasis on relationships
• Diversity, Equity & Inclusion: DEI initiatives and inclusive practices
• A career, not a job: opportunities for growth
• Support for development: commitment to employee growth
• Giving Back: CSR programs, volunteer days, and sustainable practices

• Paid Time Off: up to 15 vacation days (prorated), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and holidays
• Health & Wellness programs and Employee Financial Wellness services
• National/International conferences and events
• Medical, dental, vision, gender-affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, and disability coverage
• Flexible Spending Accounts
• Employee Assistance Program
• 401k with partial company match
• Tuition reimbursement
• Employee Stock Purchase Plan on the Australian Stock Exchange (terms apply)
• Global career…