Switchboard Receptionist

Responsibilities

Switchboard associates are responsible for providing excellent customer service to incoming callers by performing the following duties:

• Answer incoming phone calls and route to the correct party within four seconds.
• Candidate should be comfortable with taking a large volume of phone calls per day.
• This candidate may need to take a message or send an email pertaining to a phone call that cannot be routed at that time.
• The applicant must be able to work in a high pressure, fast paced environment while remaining calm and productive.
• This position would be similar to a receptionist position.
• Practice Company Core Values.
• Perform related work as required.
• Schedule
  : 4-on-4-off, 6am-6pm.

QUALIFICATIONS

REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of trucking/transportation industry preferred, but not required. Prior customer service experience preferred.

Abilities

Excellent written and verbal communication skills, strong organizational and conflict resolution skills, and the ability to execute logical decisions quickly. Ability to multitask in dynamic, fast-paced, team oriented environment. Good computer and keyboarding skills with the ability to accurately type at 50 WPM. Proficient in Excel, Outlook, and the general Internet. Require flexible schedule with the ability to work a 4 on 4 off schedule from 6am-6pm.

Must have a team-player work ethic.

Experience, Education, and Training

Four year college degree in a business related field or at least one year in a customer service environment preferred, but not required.

Physical Requirements

Must be able to sit for a large portion of the day. Also needs to be able to multitask, talk on the telephone for extended periods of time and type efficiently.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Surroundings can be noisy at times.

Licensing/Certification

None required.