Customer Service Representative

The Customer Service Representative (CSR) is a customer‑focused role dedicated to delivering dependable, high‑quality support for OEM and assigned customer accounts. This position serves as a key connection between customers and internal teams, ensuring orders are processed accurately, inquiries are handled promptly, and customers receive clear, proactive communication. The CSR plays an important role in creating a positive customer experience while supporting operational efficiency and strong, long‑term customer relationships through consistency, responsiveness, and attention to detail.

• Provide day‑to‑day support for OEM and assigned customer accounts, with ownership of order execution activities
• Accurately enter, process, and manage customer orders from receipt through shipment
• Serve as a primary point of contact for customers regarding order status, lead times, pricing, and general inquiries
• Proactively communicate with customers regarding order updates, and potential issues
• Coordinate with Sales, Operations, and Engineering to support customer requirements
• Monitor open orders and follow up as needed to ensure on‑time delivery and completeness
• Support account growth by delivering consistent, responsive service and identifying opportunities to improve service effectiveness
• Assist with issue resolution related to order discrepancies, returns, or credits

• 5 years of related experience in sales, marketing, customer service, or account management preferred; equivalent combinations of education, training, and experience will be considered where the individual has demonstrated the skills required to perform the responsibilities of this role
• Proficiency with Microsoft Office tools, including Excel, Teams, and Power Point
• Strong attention to detail with a focus on accuracy, efficiency, and responsiveness
• Customer‑focused mindset with a proactive approach to service and follow‑up
• Ability to manage multiple tasks and priorities in a deadline‑driven environment
• Strong written and verbal communication skills
• Ability to work cross‑functionally and follow established processes
• Experience supporting OEM or B2B customer accounts preferred
• SAP experience preferred, including order entry and customer and pricing data management

Hubbell Incorporated

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.