Lead Customer Service Advisor
Job in
Springfield, Greene County, Missouri, 65801, USA
Listed on 2026-06-09
Listing for:
Pep Boys
Full Time
position Listed on 2026-06-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences;
Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication, service recommendations, and sales techniques;
Act as a key holder for the service center, responsible for opening and closing the store as scheduled;
Serve as the primary point of contact and leader on duty when the Service Center Manager is not present;
Identify opportunities to drive sales and improve customer retention
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