Customer Service Representative - Bi-lingual

Position Overview

Lend Nation is looking for an energetic, positive Full Time Bi-lingual Customer Service Representative to join our team!

This full‑time entry‑level position offers great potential for the right person.

Location:

Branch 592, 1735 W Sunshine St, Suite 112, Springfield, MO 65807.

We are looking for a team player with a mature work ethic, integrity, an achieving personality, and exceptional customer service skills.

• Complete cash transactions for customers.
• Initiate customer loans.
• Contact customers about past‑due payments.
• Work rotating shifts and some Saturdays. Sundays are off.

• Excellent customer service skills.
• Cash handling experience.
• Ability to operate computers and standard office equipment preferred.
• Safe, secure, reliable transportation and a valid driver’s license with auto insurance.
• Ability to work with minimal supervision.
• Reliable attendance is essential.
• Must be at least 18 years of age.
• Must have proof of eligibility to legally work in the United States.
• Ability to speak Spanish fluently.

• Monthly bonus program.
• Steady hours, paid time off, paid holidays.
• Benefits available to full‑time employees (varies with length of employment).

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

QCHI (Lend Nation) is a leading customer‑focused provider of convenient financial solutions. With more than 30 years of experience, QCHI has grown to become a trusted leader in the alternative financial services marketplace, primarily providing credit options for consumers under‑served by traditional banking institutions. They also serve small businesses and provide services through a network of approximately 230 branches in the United States and online under the brands Lend Nation and 310‑Loan.

QCHI provides consumers easy and hassle‑free access to short‑term loans as well as additional services such as check cashing and bill pay.

The specialty finance consumer loan industry is rapidly evolving, and QCHI continues to innovate to meet customer needs.

QCHI’s headquarters is based in Lenexa, Kansas, with approximately 700 employees across the United States.

QCHI / Lend Nation is an Equal Opportunity Employer.