Customer Service Representative

Customer Service Representative – Part-Time

The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service representative will help individuals with their financial needs, resolve problems, and provide assistance and information regarding products and services by phone or electronic means. The role engages with customers by telephone, online chat, and interactive video.

• 3050 S. Delaware Ave., Springfield, MO 65804
• Schedule:
  
  Monday – Friday, 12:00 pm - 6:00 pm;
  Saturdays 9 am – 12:00 pm
• Part-time: 25-28 hours per week average

• High school diploma or equivalent, or combination of education and relevant experience
• A minimum of one year of clerical and customer service experience required
• Excellent customer service and strong communication skills
• Strong mathematical, problem-solving and computer skills
• Basic knowledge of banking operations preferred
• Effective multi-tasking and organizational skills
• Willingness to proactively cross-sell bank products & services

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: PTO, Military, Bereavement, and Jury Duty
• Full and partially paid insurance plans: life w/ AD&D, and dental
• Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Discounted financial service fees on select OMB products and services
• Plus more

EOE/VETERANS/DISABLED E-VERIFY EMPLOYER