Customer Service Representative

Overview

Mechanics Bank is currently searching for a Customer Service Representative to join our team. The role will be working on‑site under general supervision and involves performing basic to moderately complex banking transactions, delivering a high level of service by accurately processing transactions, resolving inquiries, and maintaining account records while ensuring operational quality and compliance with bank regulations.

Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and mail or night‑drop transactions. Services customers quickly while maintaining close attention to detail and regulatory compliance. Also assists customers with account reconciliation, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit‑card maintenance, and safe deposit box entrances.

Assists at other branches as needed.

Provides exemplary service in person and over the phone, represents the bank in a courteous and professional manner, responds to inquiries accurately and promptly, identifies additional customer needs, makes proactive recommendations, explains products and their features, and teaches customers mobile and online banking.

Maintains and balances the cash supply for transactions, adheres to cash‑handling policies, balances cash at the end of each shift, reviews transactions for red flags and fraud, stays aware of criminal scams, refers unresolved issues to branch management, and assists in opening and closing the branch following security procedures.

Gather data and process various reports and forms (e.g., Currency Transaction Reports, RegCC, holds, overdraft) to ensure compliance with bank policies, the Bank Secrecy Act/Anti‑Money Laundering and regulatory programs. Assists with branch audit functions and completes required compliance by assigned due dates.

Travel: 0–10%

• High School Degree or GED required; additional experience may be considered in lieu of a degree.
• Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services.
• 1 year in customer service and cash handling experience in a customer‑facing role required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Basic knowledge of bank deposit products and services.
• Ability to understand customer loan requests and make appropriate referrals.
• Ability to understand customer requests for additional services and make appropriate referrals.
• Knowledge of applicable bank policies and procedures.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

$20.00 – $25.00 hourly.

• Medical, prescription, dental, and vision coverage for employees and eligible family members.
• Employer‑paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits.
• Health Savings Account with employer contribution.
• Health Care and Dependent Care Flexible Spending Accounts and Commuter/ Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program, and Student Loan Assistance Program.
• Supplemental Health plans, Voluntary Legal and Identity Theft Services.
• 11 paid holidays, paid sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time per calendar year.
• Free personal checking and savings account and discounted rates on primary residence loan with $0 origination fees (restrictions apply).

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law. Please view Equal Employment Opportunity Posters provided by OFCCP.