Telecommunicator

Are you cool under pressure? Do you have a passion for helping others when they need it the most? If so, a career as a 911 Telecommunicator could be perfect for you!

Springfield-Greene County 911 Emergency Communications is looking for dedicated individuals to join our team as 911 Telecommunicators. Join our team and make a real difference in your community every day. As the first point of contact in emergencies, you’ll be the calm voice providing life-saving guidance and dispatching emergency responders to the scene.

NEW! pay improvements starting rate of pay for new hires is $21.67/hour, and increases to $22.75/hour after successful completion of 1-year training program.

Earn $1.00/hour – 2nd Shift Differential and $1.50/hour – 3rd Shift Differential pay.

Candidates with directly related 911 Dispatch experience may be eligible for an additional step in pay.

The Springfield-Greene County 911 Emergency Communications Department is seeking to hire energetic multi-taskers 911 Telecommunicators to join our team! If you are looking for an organization that values your efforts and invests in your abilities, you are encouraged to apply to join our team of motivated professionals!

• Serve the citizens and first responders of Springfield and Greene County on the front lines of emergency response.
• Receive and process 911 calls, including both emergency and non-emergency calls for Police, Fire, and Emergency Medical Services (EMS).
• Determine the appropriate call types and course of action based on the nature of the calls.
• Receive incident reports, including emergency calls through 911, while you simultaneously enter information into the computer, and operate public safety dispatching equipment for multiple jurisdictions and agencies.

• Capability to embrace high-stress scenarios and recognize the importance of our unique opportunity to provide calm, compassionate assistance to citizens in times of extreme need.
• Ability to handle any potential scenario with the same degree of compassionate efficiency, regardless of incident.

• Teamwork:
  You will work in a collaborative team environment supporting many different public safety agencies, law enforcement, fire and emergency response personnel.
• Training:
  Our training program includes both academic and practical components consisting of 720 – 1,000 hours of initial training in the first year.
• Environment:
  The Public Safety Center, established in 2012, is a state of the art facility which provides our employees with cutting edge technology and comfort.
• Benefits:
  You will receive generous paid leave, paid health insurance, paid pension retirement, and more.

• Requires at least two years of experience in a customer-oriented atmosphere or in a high-volume customer call center.
• Possession of 30 semester hours from an accredited college/university.
• One year of experience in emergency communications/dispatch work.

• Must be able to obtain and maintain certification for Missouri Uniform Law Enforcement System (MULES).
• Must possess a valid driver's license.

The anticipated start date for this cohort will be mid-July, 2026.

Ten hour shifts, four days per work week, with varying shift start times throughout the 24-hour period. During training, employees may be required to work any shift to complete the tasks required to complete the training process. Due to the flexible nature of the trainee's schedule during the first year, outside secondary employment or students actively enrolled in a seated class will not be approved while the candidate is in the training process.

Online students will be reviewed on a case‑by‑case basis. After completing the training process, employees will be assigned shifts according to a yearly shift bid process by seniority and staffing needs of the department.

The testing and selection procedure includes the following elements: a typing test, skills testing, information session, oral interview, observation, comprehensive background investigation as well as post‑offer pre‑employment hearing exam and pre‑employment drug screen. Applicants must…