Personal Banker II

Job Details

Location:

Springfield National Branch - Springfield, MO 65810
Position Type:
Full Time

This position is a branch‑based sales role with outside sales expectations. The primary goal is to acquire, expand, and retain customer relationships by proactively meeting with customers to discover their financial needs and providing product and service recommendations. As part of a team, Personal Banker II will act as a financial liaison, maintaining excellent customer service.

• Ensures the confidentiality of customer non‑public personal information and secures information systems to comply with bank regulations.

• Builds new customer relationships through frequent interactions and proactive contacts.
• Consistently looks for opportunities to improve sales efforts, branch profitability, and deposit growth.
• Collaborates with the Branch Retail Manager to drive sales and meet all customer needs.
• Participates in a welcoming lobby experience, directing customers appropriately and encouraging product usage.
• Actively engages in business development opportunities such as phone outreach, community events/groups, and meetings with local businesses.
• Promotes teamwork and participation in branch huddles and communications to ensure a positive customer experience.
• Assists, trains, and mentors all branch retail staff as the primary point of contact.
• Identifies financial needs of customers and presents appropriate product and service options collaboratively with internal team members.
• Educates customers on utilizing available access channels.
• Acts as a business product and services expert in the branch, covering cash management services, remote deposit services, ICT/CDARS, and merchant services.
• Maintains thorough knowledge of ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, cash ordering, and shipment preparation.
• Maintains thorough knowledge of regulatory requirements including the Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy, and Information Security.
• Maintains proficiency in bank products such as internet banking, bill pay, mobile banking, mobile deposits, card valet, and other customer products.
• Develops new customer relationships and expands existing ones by identifying cross‑selling opportunities to meet personal and branch goals.
• Owns the customer experience, including account openings and resolution of service issues through follow‑up.
• Builds partnerships with back office support to drive sales and ensure all customer needs are met.
• Prepares and compiles complex new customer data for opening accounts such as commercial/business checking, individual, retirement, trusts, estates, IOLTA’s, and representative payees.
• Demonstrates trustworthiness, character, professionalism, confidentiality, and honesty in internal and external dealings.
• Adheres to Southern Bank Telephone Standards, fostering open communication and addressing concerns promptly.
• Maintains attendance with a schedule that may include overtime, nights, weekends, and holidays.
• May assist at various branches across Southern Bank’s footprint and provide backup to Branch Retail Manager when absent.

• Excellent understanding of the Bank’s products and services.
• Proficient in business products such as Cash Management and Remote Deposit Capture.
• Positive and helpful attitude toward both internal and external customers.
• Strong interpersonal communication skills, including clarity and effective communication with customers, employees, and supervisors.
• Good computer skills.
• Excellent customer service skills.

• High school diploma or equivalent.

• Family & Trust:
  Build relationships based on trust, mutual respect, honesty, and integrity.
• Rooted & Service:
  Commit to serving customers, communities, and teams with purpose, professionalism, and respect.
• Innovation & Strength:
  Foster collaboration, continuous improvement, and visionary thinking to drive excellence.
• Building Customer Loyalty:
  Meet customer needs, build productive relationships, and ensure satisfaction and loyalty.
• Applied Learning:
  Assimilate and apply new job‑related information in a timely manner.
• Quality Orientation:
  Accomplish tasks with precision, accuracy, and watchfulness over all aspects of the job.