Customer Service Representative

Customer Service Representative (CSR)

Full‑time position at Tower Loan. In this role you will deliver exceptional customer service, build relationships, and help customers find financial solutions.

• Cultivate strong customer relationships and offer relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits accurately.
• Execute office administrative activities such as checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

• High School Diploma or GED.
• Valid driver’s license and reliable vehicle.
• Preferred experience in cash handling, sales, or customer service.

Monday through Friday, 8:30 AM – 5:30 PM, with some extended hours and occasional Saturday as needed. On‑site location.

• Competitive salary plus performance‑based incentives.
• Health and Well‑Being Options (Medical, Dental, Vision), Employee Assistance Program, Life Insurance.
• Up to 3% 401(k) match.
• Paid Time Off (16 days per year after one full year, cash back for unused time).
• Paid holidays, annual raises, performance bonuses.
• Monthly incentive and employee referral bonuses.
• Participation in charitable campaigns.