Personal Banker

At Mid-Missouri Bank, we believe great work starts with great people. We’ve built a culture where collaboration, innovation, and a little fun go hand in hand and were giving back to our community is part of who we are.

Why You’ll Love Working HereA People-First Culture:
We value respect, inclusion, and teamwork. You’ll be supported, heard, and encouraged to bring your authentic self to work every day.

Community Involvement:
From volunteer time to local partnerships, we’re proud to invest our time and talents into the communities where we live and work.

A Fun Place to Work:
Whether it’s team lunches, celebrations, friendly competitions, or casual dress days, we believe enjoying your workplace matters.

Growth Opportunities:
We’re committed to your professional development through training, mentorship, and clear paths for advancement. As we grow, you grow.

Personal Bankers are universal bankers who assist with all needs of retail customers. Personal Bankers are expected to provide an extraordinary customer experience through a relationship driven, consultive sales approach.

Expectations Represent MMB in a courteous and professional manner, provide an extraordinary customer experience through a relationship driven, consultive sales approach.

Knowledge of MMBs products and services and ability to recommend and train/educate customers on solutions that fit their need.

Focus on and meet individual and team goals, including training, sales, and customer relationship initiatives

Comply with all Bank policies/procedures and all applicable federal and state laws and regulations

Essential Duties Perform relationship, sales, product, educating, service initiating tasks, such as:

Deposit account opening

Online Banking / Mobile Banking setup & training

Cash Management setup & training

Production of Debit Cards and ordering customer checks

Credit Card processing

Safe Deposit Boxes Referrals for loans, insurance, trust, and merchant services

Ensuring document imaging is accurate and up-to-date Assist Customers with transaction based requests, such as:

Receives checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit

Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices Process savings withdrawals

Cash checks: verify endorsement, receive proper identification, and ensure validity

Issue cashiers checks: verify identity, ensure funds are collected, and check OFACProcess wire requests: verify identity, ensure funds are collected and follow outlined procedures and policies

Identify counterfeit currency

Accept loan payments: verify payment amount and issue receipts

Process cash advances, redeem U.S. Savings bonds

Maintain appropriate Currency Transaction Reports Balance and maintain cash drawer, buy and sell currency from the vault as necessary, ensuring that drawer cash limits are not exceeded

Process safe deposit box payments

Assist Customers with routine account-related requests/inquiries such as:

Funds (manual and automatic) transfers

Stop payments

Inquiries about bank deposit products and service charges

Inquiries about ATM and Debit Card usage and limits

Inquiries about checking and savings account transactions

Inquiries about funds availability and account balances

Inquiries and troubleshooting for Online Banking, Cash Management, and Mobile Banking services

Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary

Research customer questions regarding electronic funds transfers and initiate Reg E disputes when appropriate, including the completion of all necessary documents and affidavits

Perform customer requested research, including printing statement and check copies

Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses

Other duties as assigned

Knowledge, Skills, and Abilities Maintain friendliness and professionalism through the proper use of tact & diplomacy when dealing with customers at all times

Display a positive attitude and enjoy working with the public

Strong verbal communication skills

Strong mathematical skills along with accuracy

Detail oriented

Possess a great sense of organization, priority and time management

Ability to work well under pressure

Ability to identify, research and problem solve on a critical level and think on your feet Ability to be flexible and to multi-task on a regular basis

Ability to work in a fast paced environment

Strong knowledge of bank deposit products/services & regulations

Strong technology skills and knowledge

Physical Requirements Prolonged periods sitting at a desk and working on a computer

Must be able to lift up to 15 pounds on occasion
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