Customer Service Representative​/Veterinary Receptionist

About Us

At Ameri Vet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose—not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high‑quality care for pets and the families who count on us. As a veterinary professional at Ameri Vet, you can expect the freedom to do your best work with the tools and resources that support your career growth, a full network of support from local team leaders, veterinary experts, and a dedicated Support Center, and opportunities to grow in a way that feels meaningful for you, your team, and the community.

The Client Service Representative (CSR) is our clients' first and last point of contact, carefully managing appointments, answering calls, processing patient information, and ensuring seamless communication between clients and our medical team. The CSR helps streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

• Client Communication & Scheduling
  • Answer calls and emails promptly with professional, friendly service.
  • Schedule appointments based on client needs and veterinarian availability, including forward booking.
  • Use technology to send appointment reminders, confirmations, and follow‑up messages to keep clients informed and their pets’ care on track.
  • Make outbound calls to re‑engage lapsed clients and encourage them to schedule appointments.
• Client Relations & Service
  • Greet clients warmly and ensure a positive experience throughout their visit.
  • Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team.
  • Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor.
  • Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives.
• Managing Patient Information & Technology
  • Update client and patient records in our practice management system with accuracy and efficiency.
  • Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims.
  • Maintain organized records of client communications and appointments to streamline operations.
• Support the Medical Team & Practice Operations
  • Provide clients with accurate post‑visit instructions, including medication schedules and follow‑up care.
  • Help maintain a clean, organized reception area and assist with daily practice operations as needed.
  • Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store.

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client‑focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

• Must be able to work in a fast‑paced, dynamic environment.
• Occasional lifting up to 40 pounds independently; physical tasks may be required.

• Competitive pay and performance bonuses.
• 401(k) matching and student loan assistance.
• Health, dental, vision, life insurance, and mental health resources.
• Generous paid time off and holidays.
• Tailored development programs, mentorship, and career pathing.
• Supportive, collaborative environment that values belonging.

Any benefits listed above apply to full‑time employees.