Bilingual Call Center Representative; Temporary

About the Position

A Call Center Representative will provide customer service and processing for account‑based employee benefit plans, including Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts, and State Sponsored Retirement Program accounts. The role is 100% fully remote and involves answering inquiries from participants, financial advisors, and plan administrators via phone, email, or chat.

Hourly rate: $19. The first four weeks consist of training from 10:00am to 6:30pm EST. After training, one of the following shifts will be offered (Eastern Standard Time):

• Late Shift 11:30am – 8:00pm
• 12:30pm – 9:00pm
• 1:30pm – 10:00pm
• 2:30pm – 11:00pm

• Respond to account owner and participant calls, emails, and chats in a timely and accurate manner.
• Explain benefits and plan provisions, review claims information, and update account details using provided processes.
• Process financial and non-financial transactions accurately and efficiently.
• Meet department and individual service level and quality goals.
• Proactively engage participants to anticipate needs, offer assistance, and provide solutions.
• Ensure confidentiality and HIPAA compliance when handling sensitive data.
• Maintain compliance with plan document provisions, regulations, guidelines, and company procedures.
• Assist with movement between service center roles as needed and receive appropriate training.

• Bilingual in English and Spanish.
• High school diploma or GED; additional education or equivalent experience preferred.
• Minimum 1year of call center or customer service experience.
• Proficient with Microsoft Office, especially Excel, and claim processing or benefit card systems.
• Excellent listening, verbal, and written communication skills.
• Detail oriented, flexible, and self‑motivated.
• Ability to work independently in a remote environment and comply with secure data handling.

• Paid time off
• Health, dental and vision benefits
• Health Savings Account with employer contribution up to $1,100
• 401(k) and 529 college savings match programs
• Professional development, in‑house training and tuition reimbursement
• Generous reward programs
• Volunteer and charitable‑giving programs
• Business casual dress code for calls and video interviews

Qualified candidates must complete a video interview assessment within 7 days of receiving the link. The role emphasizes client‑focused service and teamwork. Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions.