More jobs:
Veterinary Client Service Representative
Job in
Springfield, Greene County, Missouri, 65897, USA
Listed on 2026-07-01
Listing for:
Thrive Pet Healthcare
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Bilingual, Customer Service Rep
Job Description & How to Apply Below
Client Service Representative (Receptionist)
Springfield, MO
Full time
Clinic hours: 7am to 5pm - availability needed 6:45am-5:30pm
We’re currently looking for a Client Service Representative (Receptionist) to join our team. You’ll be the first point of contact for our clients, setting the tone for their experience with us—so a warm, professional, and detail-oriented approach is key.
Responsibilities- Provide exceptional customer service in person, over the phone, and via email
- Answer phones, schedule appointments, and confirm visits
- Greet and check clients in and out of the hospital
- Educate clients about products and services
- Collaborate with the medical team to support daily operations
- Process prescription refill requests (in-clinic and online)
- Retrieve and deliver lab results, referral reports, and past records to the team in a timely manner
- Maintain a clean, welcoming lobby environment
- Mentor and support fellow team members
- Demonstrate empathy and professionalism in all interactions
- Follow protocols and procedures with consistency and fairness
- Work independently and efficiently
- Basic math skills required
- Maintains punctual and reliable attendance
- Excellent verbal and written communication skills
- Ability to multi-task in a fast-paced setting
- Enthusiasm for learning and personal growth
- Commitment to teamwork, respect, and compassion
- Competitive compensation-starting at $15/hr–actual amount offered will be based on experience
- Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
- Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
- Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
- Generously subsidized backup and ongoing care support for children, adults, and pets
- Mental health benefits including coaching and therapy sessions
- 401k with employer contribution and no waiting period
- Continuing education and development support through our library of free CE courses and paid time off to complete
- Scholarship opportunities and student loan support program
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