Customer Support Coordinator

Customer Service Coordinator

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Customer Service Coordinator today with Health Trust Performance Group.

Monday - Friday 8:30am - 5pm

Seeking a Customer Support Coordinator to provide high‑quality, quick and accurate supply chain support to ROI Members through proactive solutions and decision making. The Coordinator will handle requisition processing, daily product sourcing, vendor purchase order negotiations and placement, confirmation follow‑up, and expediting of purchase orders for products and services for the Mercy Consolidated Services Center (CSC). The Coordinator is responsible for daily customer and vendor relationships both within and outside the organization.

• Perform the duties of the purchasing buyer when the customer has an urgent request.
• Provide front‑line support to ROI customers regarding supply chain related issues.
• Serve as the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Customer Pack Solutions, Capital Purchasing and Local Supply Chain.
• Coordinate the procurement of sub‑items when the vendor is out of stock by sourcing to other manufacturers.
• Enter complaints into the quality management software for Mercy and Commercial customer returns and recalls, as well as any other quality complaint.
• Coordinate the return of product from the end user to the vendor.

• High School diploma or GED required.
• One year of call center or customer service related experience preferred.

Health Trust Performance Group offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Well‑being support, including free counseling and referral services.
• Time‑off programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial well‑being counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.