Service Advisor

Service Advisor

Service Advisor Responsibilities:

• Responsible for greeting customers coming into the service department for all service needs
• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
• Open repair orders and close repair orders in times of customer/service overflow
• Assist the shop supervisor(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
• Assist service technicians in identifying opportunities to up-sell
• Report all customer complaints to the service manager and/or the assistant service manager
• Inspect each departing job for quality and cleanliness
• Finalizes paperwork upon completion of work and at end of shift
• Check all cash schedules daily
• Assist shop supervisor daily. Serve as relief for all shop supervisor vacations, etc.
• Promote good housekeeping and safe work practices
• Perform all other duties as assigned

Service Advisor Requirements:

• Education:
  
  A high school diploma or GED is required.
• Experience:
  
  Minimum of 2 years' experience in customer service relations, vehicle environment and employee supervision is preferred, but not mandatory.
• Licenses or Certificates: A valid driver's license is required.