Deposit Operations Specialist (Core Director

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Join our Core Director Support team as a Deposit Operations Specialist and play a vital role in helping financial institutions successfully operate and optimize their core banking systems. In this highly collaborative position, you'll serve as a trusted partner to clients by providing expert support for deposit operations, core processing, and mission-critical day-end activities. Working alongside a knowledgeable and supportive team, you'll solve complex challenges, build strong customer relationships, and help deliver exceptional service that drives our clients' success.

If you enjoy problem-solving, continuous learning, and making a meaningful impact in a dynamic environment, this is an exciting opportunity to grow your expertise and advance your career.

This position offers the flexibility to work in a remote, hybrid or in-office environment. Candidates must reside within approximately 70 miles of our office locations in Allen, TX. Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Louisville, KY;
Lenexa, KS;
Monett, Mol or Springfield, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $49,000- $61,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Monitor incoming cases and emails and resolve in accordance with Service Level Standards
• Use available support tools to assist the customer and answer general application questions.
• Provide appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.
• Participate in training programs, and peer groups to continuously improve product knowledge and service skills as well as bringing new ideas to the product.
• Help grow a knowledge base and maintain with current information.
• Understand the operating system the software resides in, along with file structures, directories, disk space, hardware resources in use, and navigating troubleshooting in the operating system.
• May perform other job duties as assigned.

• Minimum of four years of experience in a bank or credit union deposit operations environment.
• Strong working knowledge of deposit products, including Demand Deposit Accounts (DDA), Savings Accounts, and Certificates of Deposit (CDs), along with related servicing and operational processes.
• Working knowledge of Non-Sufficient Funds (NSF) and exception/reject item processing, including research, resolution, and account maintenance activities.
• Demonstrated commitment to delivering exceptional customer service, with the ability to effectively support internal and external customers while adhering to established policies, procedures, and service standards.

• Participate in a rotating on-call schedule, including evening, overnight, and weekend coverage, to support financial institutions with day-end processing activities. On-call assignments occur approximately one to two times per month and four weekends per year.
• Maintain a standard work schedule of 8:00 a.m. to 5:00 p.m. CT while supporting shared departmental coverage through a rotating 9:00 a.m. to 6:00 p.m. CT shift approximately once every other month.

• Experience working within a Microsoft Windows…