Client Engagement Specialist - Recovery Services; Women & Children

Client Engagement Specialist

Are you passionate about helping others feel welcomed, supported, and empowered during some of the most important moments of their lives? Join our compassionate and recovery-focused team as a Client Engagement Specialist, where you'll play a key role in helping women and children successfully begin their treatment and recovery journey.

As one of the first people clients meet when entering the program, you'll help create a safe, welcoming, and trauma-informed environment while guiding individuals through the onboarding and orientation process. This role combines client support, customer service, program coordination, and administrative responsibilities to help ensure a positive and seamless admission experience. If you're organized, compassionate, detail-oriented, and enjoy helping people navigate new experiences, this is an opportunity to make a meaningful impact every day.

This position offers:

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Meaningful Impact – Help women, children, and families begin their recovery journey in a supportive and welcoming environment
• Professional Growth Opportunities – Gain valuable experience in behavioral health, recovery services, client engagement, and program operations
• Additional Perks & Benefits – Scroll down to bottom of this post to learn more

Key Responsibilities

• Welcome clients and their children with professionalism, compassion, and a trauma-informed approach
• Guide clients through the onboarding and orientation process while helping them become comfortable in the program environment
• Conduct facility tours and explain program expectations, schedules, resources, and safety procedures
• Assist clients with personal belongings, locker assignments, and admission-related logistics
• Conduct property searches in accordance with program policies and safety standards
• Prepare admission materials, orientation packets, and required documentation
• Maintain accurate client records, data entry, census information, and onboarding documentation
• Coordinate scheduling, phone communications, and other administrative support activities
• Monitor admission, reception, and common areas to promote a welcoming and organized environment
• Support daily program operations through administrative, organizational, and customer service assistance
• Collaborate with clinical, medical, residential, and support staff to ensure a smooth client experience
• Respond to client questions, concerns, and requests while connecting individuals with appropriate team members
• Maintain confidentiality and compliance with HIPAA, 42 CFR Part 2, and organizational policies

Education, Experience, and/or Credential Qualifications

• Possess a High School diploma or equivalent
• Have at least one (1) year of experience in customer service, administrative support, healthcare, behavioral health, social services, residential services, or a related field
• Bring experience working in substance use treatment, behavioral health, healthcare, or human services settings preferred
• Demonstrate experience working with women, children, and families preferred
• Provide experience in onboarding, orientation, client support, or customer service functions preferred
• Utilize electronic health records and documentation systems preferred

Additional Qualifications

• Demonstrate strong customer service, communication, and interpersonal skills
• Build positive and supportive relationships with clients and families
• Apply knowledge of trauma-informed care principles preferred
• Maintain strong organizational skills and attention to detail
• Manage multiple priorities in a fast-paced environment
• Exercise professionalism, confidentiality, and appropriate boundaries
• Utilize electronic health records and Microsoft Office applications effectively
• Work effectively with diverse…