Customer Relationship Assistant - Float field Market

Job Details

Job Location:

Springfield- 2360

E. Sunshine - Springfield, MO 65804

Position Type:
Full Time Job Category:
Banking Working at The Bank of Missouri

Staying in business for more than 125 years is hard. Really hard. If you think about it, we’ve endured many events, like the Great Depression and two World Wars. We’ve survived and thrived, thanks to our great customers and communities. We were founded on core values of accountability, community service and financial conservatism. Those principles are the reason we are still in business today.

Caring for people and communities is our foundation!

The Customer Relationship Assistant (CRA) performs a variety of tasks, the most important of which involves serving as the first point of contact for our customers. The CRA is expected to maintain the highest standard of service while providing assistance to current and potential customers who seek guidance with routine transactions, have questions about new services and products or have issues they may be experiencing.

• Competitive Salary
• Personal paid time off, as eligible and paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

• Understand and protect all customer information. Adhere to all customer confidentiality procedures.
• Proactively engage customers with each interaction to build strong relationships
• Accurately and efficiently process a wide variety of monetary transactions while adhering to the Bank’s procedures.
• Confidently know our bank products and explain the benefits to our customers.
• Actively listen to the customer in daily interactions and offers product recommendations when the product fills a financial need.
• Balance cash drawers while adhering to bank policies
• Play an active role in assisting the customer with problems or questions
• Build, develop and maintain partnerships with team members to enhance the customer experience
• Be an active participant in your own personal and professional development
• Complete required training in a timely manner.

• High school diploma or general education degree (GED); two to three years bank related experience and/or training; or equivalent combination of education and experience.
• Customer service and cash handling skills are preferred.
• Must be eager and willing to learn.

The Bank of Missouri is an Equal Opportunity Employer

Qualifications