Service Support Specialist​/Dispatcher

Service Support Specialist/Dispatcher

We are seeking a highly organized and proactive Service Support Specialist/Dispatcher to join our team. The Service Support Specialist has full accountability for processing completed work orders for invoicing to customers. Will be responsible for managing several queues to efficiently resolve work order disputes and complete the order cycle to invoicing. This position requires excellent organizational skills, strong communication skills, and the ability to work effectively under pressure.

Skills Required:

Must be able to answer phones and be customer friendly. Must be able to schedule and organize service techs daily and also be able to work in a fast-paced environment. Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Capacity to remain calm and effectively deal with high-stress situations. Must be able to operate on windows, Microsoft outlook and other Microsoft products.

Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Outstanding communication skills in both verbal and written formats.

• High School diploma or equivalent
• 1-3 years of billing, customer service, or related experience

Full Time Evaluation Hire Position

M-F 7:00 am - 4:00 pm

$ DOE / hour

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EXPRESS EMPLOYMENT PROFESSIONALS

3050 S. National Ste. 200

Springfield, MO 65804