Customer Integration Manager

C.H. Robinson is looking for a Customer Integration Manager to support our Freightview platform. In this role you will be responsible for helping customers create value and achieve higher satisfaction through the connected C.H. Robinson products through third party software. You will ensure that customers see initial success working with C.H. Robinson and our platforms (e.g., timely quoting, pricing accuracy, the connection is working as designed) and success over time as their objectives evolve.

The role drives improved digital connections with customers as well as increased visibility to customers activities and win rates.

This hybrid role is based in our Kansas City office with in-office expectations of 1-2 days per week.

DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following:

Customer Onboarding & Implementation Lead onboarding and implementation for new Freightview customers, including setup, configuration, carrier connectivity, and successful launch execution.

Provide training and best practices to drive adoption and ensure customers effectively utilize Freightview capabilities.

Customer Support & Problem Resolution Serve as an escalation point for complex issues, investigating and troubleshooting technical and operational challenges.

Partner with Engineering and Product teams to resolve issues and proactively communicate updates to customers.

Customer Integrations Manage integration projects (APIs, EDI, carrier connections), translating business requirements into technical solutions and overseeing testing through deployment.

Monitor integration performance and identify opportunities to optimize data flow and connectivity.

Cross-Functional Collaboration Partner with Sales, Product, and Engineering teams to ensure smooth customer transitions and advocate for customer needs.

Collaborate with Customer Success and Support to enhance processes, improve outcomes, and inform product enhancements.

Continuous Improvement Identify recurring customer pain points and develop scalable solutions to improve onboarding, integrations, and support workflows.

Create and maintain documentation, track key metrics, and contribute insights to drive ongoing process and product improvements.

QUALIFICATIONS

Required:

Bachelor’s degree from an accredited college or university

Minimum 5 years of experience with customer interactions

Preferred:

Familiarity with CHR’s systems

Familiarity with CHR’s business model and customer dynamics (e.g., accessorial, customer requirements)
Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range $66,900.00 - $The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.

You may just be our next great fit!

Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

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