Seasonal Call Center Workforce Optimizer
Listed on 2026-09-30
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Customer Service/HelpDesk
Seasonal / Summer, Call Center / Support
H&R Block is seeking a seasonal Workforce Specialist to monitor real-time call traffic and workforce activity, reallocating resources as needed and coordinating communications to keep operations running smoothly. You will leverage intraday reporting tools, provide daily updates to CSO leadership, and support onboarding/offboarding while maintaining SLA compliance.
Ideal candidates have an associate degree, call center experience, proficiency in Power BI and Excel, and strong analytical skills to
As a Seasonal Call Center Workforce Optimizer, you will play an important part at H&R Block in MO, United States.
We are seeking a motivated Seasonal Call Center Workforce Optimizer to join H&R Block in MO, United States.
Consider building your career as a Seasonal Call Center Workforce Optimizer at H&R Block.
The Seasonal Call Center Workforce Optimizer position in the Marketing & Media, Management & Operations field is open for applications.
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