Director of Student Success- Technical Education

Director of Student Success
- Technical Education

JOB TITLE:

DIRECTOR OF STUDENT SUCCESS – Technical Education
DEPARTMENT: STUDENT SUCCESS SALARY RANGE: $50,000-$60,000
FLSA: EXEMPT
IMMEDIATE SUPERVISOR:
College Director of Student Success
SCHEDULE DETAILS:
Full-time/12-month position/PSRS

The Director of Student Success – Technical Education is responsible for the oversight and operations of the Technical Education Student Success Center, including training, data analysis, and supervision of the team. The position supports college-wide student success initiatives leading to increased enrollment, retention, and goal attainment through student-centered operations. The role leads a team dedicated to helping students proactively with career, financial, academic, and life planning, and tracks key indicators of student success.

• Supervise the daily operations of the Technical Education Student Success team.
• Collaborate with the Student Success leadership team to identify best practices and develop ongoing updates to processes.
• Build relationships with deans, department chairs, faculty, and other college departments to provide support to students.
• Supervise and support the Student Success Representative responsible for managing student inquiries and appointments and ensuring a welcoming approach.
• Evaluate College Navigator progress in meeting performance measures and take corrective action.
• Hold staff accountable for achieving established student success measures, including enrollment, retention, and student success measure goals; implement performance improvement strategies when expectations are not met.
• Monitor College Navigator caseloads to ensure equitable distribution and adjust assignments as needed.
• Coordinate monthly priorities and data metrics for College Navigators.
• Assist with the development and maintenance of Student Success training materials and technical assistance documents.
• Support an enrolled student caseload equal to 15% of the average caseload for the team.
• Demonstrate strong working knowledge of financial aid processes and ensure accurate guidance to students and staff.
• Serve as the primary escalation point for complex or unresolved student issues within the Student Success team.
• Ensure staff are equipped to resolve Tier 1 and Tier 2 student issues, providing next-level escalation before escalating to another department.
• Work with the Coordinator of Student Affairs Training & Development to train and onboard new team members and coordinate professional development.
• Exhibit exemplary attendance and punctuality.
• Comply with college policies and procedures.
  Perform other duties as assigned, including attending college functions, serving on committees, and attending community events.

• Bachelor’s degree from a regionally accredited institution of higher learning.
• One year of leadership and supervisory experience.
• One year of experience in case management, advising, financial aid, training, or relevant experience.
• Prior experience using data to evaluate and make changes to operations.
• Ability to switch between interpersonal skills and data management quickly and often.
• Ability to motivate a team towards a common goal.
• Strong problem‑solving, organizational, and relational skills.
• Ability to communicate clearly and effectively.
• Ability to work in a fast‑paced, collaborative environment.
• Preferred:
  Master’s degree from a regionally accredited institution of higher learning.
• Preferred:
  Three years of leadership and supervisory experience.
• Preferred:
  Previous experience in Student Affairs in higher education.
• Preferred:
  Demonstrated commitment to student-centered support.
• Preferred:
  Experience tracking metrics and working with key performance indicators.
• Preferred:
  Experience working within a collegiate setting.
• Preferred:
  Experience with Colleague and TargetX or other CRM software.

• Medical, dental, LTD, and group life insurance coverage at no cost to employees and eligible dependents.
• Access to the on-site OTC Health and Wellness Clinic and fitness center at no cost.
• Twelve tuition‑free college credit hours per fall/spring semester and six per summer term for employees and…