Utility Operations Specialist

Operations Engineer / Utility Operations Specialist Position Summary

You will lead initiatives that enhance retail utility operations, streamline internal processes, and ensure efficient, customer-focused delivery of essential services. This role partners closely with cross-functional teams to strengthen system performance, implement operational improvements, and support high-quality service for the community. Occasional travel is required.

• Lead operational improvement projects across electric distribution, water treatment and distribution systems, and sanitary sewer treatment and collection systems
• Analyze operational and performance data to improve system reliability, efficiency, safety, and customer experience
• Coordinate and support implementation of technology upgrades, including Advanced Metering Infrastructure (AMI), outage management systems, and customer service platforms
• Develop and document workflows, standard operating procedures, and process improvements for retail utility operations
• Ensure compliance with regulatory requirements and maintain operational standards across electric, water, and wastewater systems
• Collaborate with engineering, finance, field operations, and customer service teams to design and implement effective solutions
• Provide technical expertise for capital projects, system enhancements, and equipment upgrades
• Assist with vendor coordination, procurement processes, and project delivery
• Provide field support for system evaluations, inspections, and project deployment as needed

• Bachelor’s degree in Engineering, Operations Management, or a related technical field
• Minimum of 5 years of experience in utility operations, engineering, or process improvement
• Experience with AutoCAD, GIS, or related modeling/analysis software
• Professional Engineer (PE) license in the state of Missouri or ability to obtain through reciprocity

• Master’s degree in Civil, Environmental, Biosystems, or Agricultural Engineering
• Experience in electric, water, or wastewater utility operations
• Professional Engineer (PE) licensure and/or relevant project management or operational certifications
• Knowledge of AMI systems, utility distribution technologies, and customer information systems
• Familiarity with EPA/DNR regulations and utility compliance standards

This company offers the opportunity to work on essential, community-focused infrastructure that directly supports the daily lives of residents. Our collaborative environment encourages innovation, teamwork, and professional development.

We are committed to delivering a top-tier employee experience, including:

• Paid parental leave
• Comprehensive benefits plan with employer contributions
• Employer-paid medical insurance for employees and their families
• Dental, vision, and supplemental insurance options
• Wellness programs and resources
• Competitive compensation and work-life balance initiatives

We invest in your future. We offer company-paid professional memberships, support for licensing and continuing education, and a workplace designed to develop leaders, foster innovation, and drive meaningful impact in the community.