Service Engineer

Responsibilities

• Establish and support technical standards for warranty improvement activities and root cause identification across service engineering functions.
• Utilize advanced data analysis and visualization techniques to analyze large datasets and identify trends related to warranty performance and field quality concerns.
• Prepare and present technical reports and findings to internal and external customers using advanced vehicle system knowledge.
• Develop technical hypotheses from complex data and engineering information to determine root causes of warranty issues.
• Perform vehicle testing, instrumentation setup, data acquisition, and analysis to evaluate system-level performance and failure modes.
• Develop next-level service strategies and coach team members on implementation and continuous improvement initiatives.
• Lead and support cross-functional investigations involving Engineering, Manufacturing, Sales, Quality, and customer organizations.
• Negotiate and support warranty cost recovery discussions with customers when required.
• Develop new investigative methodologies, analytics models, and diagnostic frameworks when existing processes are insufficient.
• Standardize best practices, technical procedures, and departmental diagnostic strategies to improve efficiency and performance.
• Mentor and train colleagues to strengthen technical capability within the team.

• Bachelor’s degree in engineering or a related field
• 8+ years of technical automotive experience in Vehicle systems diagnostics, service engineering, field quality engineering or related