Senior Technical Service Specialist

Job Title:

Senior Technical Service Specialist

Requisition

Location:

Anytown, MO, US, 64120

Home-based Position:
No

Regular/Temporary:
Regular

Job Type: Full-Time

EAS is a specialized division of Ener Sys—a global leader in stored energy solutions for industrial applications. EAS focuses on cutting‑edge energy solutions for the aerospace, defense, and medical industries. We’re looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.

Certain positions require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates must be a “U.S. Person” under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and comply with ITAR requirements for access rights.

• Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays
• Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate
• Financial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
• 401(k) Matching – 100% match at a 6% contribution level
• Innovative Culture – We value excellence, teamwork, and long‑term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training we invest in our employees’ skills and career development.

If you’re excited about working in an innovative, fast‑paced, high‑tech environment where your contributions make a real impact, we’d love to hear from you!

Plans, coordinates, and generally supports activities concerned with installing batteries and associated equipment, investigating and resolving customer reports of technical problems with batteries and charging systems, and eliminating future operational or service difficulties by performing duties listed in the Essential Duties & Responsibilities section. This includes applications engineering efforts related to all Land, Sea & Air products and chemistries.

• Follows all company policies and procedures (warranty, safety, environmental, OSHA, DOT Hazmat, ISO
  9000, AS9100).
• Occasionally travels to customer sites to inspect, evaluate, diagnose, and repair Ener Sys batteries and associated equipment.
• Provides technical assistance to Ener Sys customers during storage periods, battery installations, and maintenance availabilities.
• Coordinates with Ener Sys laboratories for removal, disassembly, and analysis of batteries to detect defects and/or better understand performance.
• Diagnoses and troubleshoots battery monitoring equipment as well as other associated vehicle (aircraft, land vehicle, submarine, robotic) electronic equipment related to Ener Sys batteries.
• Provides technical support to end users, assists in selecting the appropriate product and battery technology, trains on proper use and maintenance, and resolves application issues. Gives feedback to Ener Sys Product Engineering to achieve continuous improvement and customer satisfaction.
• Provides additional assistance on an as‑needed basis to Sales, Service, and Engineering teams on special projects such as customer visits, supplier visits, conference and trade show support, literature review, and custom order reviews.
• Maintains a safe, orderly, and clean working environment.

• Minimum of 8 years of relevant industry experience and/or training.
• Bachelor’s degree in a technical discipline preferred; equivalent education plus industry or military experience considered.
• Strong ability to read and interpret business, technical, and regulatory documents.
• Effective written and verbal communication skills, including reports and presentations.
• Proficient in mathematical calculations (percentages, proportions, geometry, algebra).
• Working knowledge of Microsoft Office, email, internet tools, and ability to learn Ener Sys systems.
• Ability to obtain and maintain a U.S. Government Confidential security clearance.
• Willingness to travel overnight up to 25% for training, meetings, and customer support.

Ener Sys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected under federal, state, or local laws.